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Terms & Conditions

      1. These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on  or on our mobile application (together defined as the “Site”). The owner and operator of the Site is noon (“we”“our” or “us”).
      2. Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.
      3. Please also read our Privacy Policy, which also governs your use of the Site and these Terms of Sale
      1. Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
      2. Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call (followed by written notice through email or mobile messaging) and will not charge you for the product.
      3. Payment. By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
        1. credit/debit card;
        2. via your wallet; or
        3. cash on delivery (an amount not exceeding SAR 6,500)
      4. In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
      5. We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
      6. Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
      7. Our Cancellation. We may cancel your order(s) if:
        1. you do not make any payment to us when it is due;
        2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
        3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
        4. you attempt to bulk or multi-order purchase in accordance with clause 2.8, below.
        5. order(s) not being capable of fulfilled due to product(s) not being available.
      8. Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
      1. Delivery Costs. The costs of delivery will be as displayed to you on our Site.
      2. Delivery Date. This information will be displayed to you on our Site.
      3. Delivery Delays:
        1. if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
        2. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
        3. if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
      4. Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instances, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations, and to pay all fees and customs duties relevant to your purchase. In relation to customs issues, please also note the following:
        1. that when ordering products that require delivery from overseas, you may be subject to import duties and/or taxes, which may be imposed once the package reaches the specified destination;
        2. that any additional charges for customs clearance must be borne directly by you and we have no control over these charges;
        3. customs policies vary between countries, so you should contact your local customs office for further information (in relation to customs processes and applicable charges); and
        4. you should be aware that deliveries from overseas may be subject to opening and inspection by customs officials in the destination country.
      5. Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
      6. Invoice. We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.

      7. Return Policy

        Kindly note that we do not accept any returns or exchanges.